Frequently Asked Questions

What services do you offer?

At Stillo Embers, we provide personalized, 24/7 care in a small, home-like setting designed to support each resident’s unique needs.
Our services include:
  • Aging & elderly care
  • Memory care for dementia and Alzheimer’s
  • Mental health support with a trauma-informed approach
  • Developmental disabilities support
  • Diabetes-specialized care
Every care plan is thoughtfully tailored to promote safety, dignity, and meaningful daily living—so each resident feels comfortable, supported, and truly at home.

How do I get started?

Getting started begins with a conversation.

You can reach out through our contact form or by phone to share a bit about your loved one’s needs. From there, we will:
  • Learn more about your situation
  • Answer your questions
  • Walk you through our approach and availability
If it feels like a good fit, we’ll guide you step-by-step through next steps, including joining our waitlist and planning for a smooth transition

What makes you different?

Stillo Embers is intentionally designed to feel different—because care should feel different. Founder-led care:
Led daily by Christine Kerns, MSW, BSW, and Chad Falgout, combining clinical expertise with hands-on care and thoughtful home design
  • Small by design:
    With only six residents, we provide truly individualized attention
  • Trauma-informed, evidence-based approach:
    Care is grounded in clinical best practices while honoring each person’s history and needs
  • A true home environment:
    Warm, calm, and familiar—not institutional
We don’t just provide care—we create a place where residents feel safe, valued, and connected, and where families feel confident and at peace.

How do you create care plans for residents? 

We develop each resident’s care plan through a structured and personalized process to ensure their unique needs, preferences, and goals are fully understood and supported.
Before admission, we complete a comprehensive assessment that looks at the individual’s medical needs, daily living abilities, preferences, and personal history. Once the resident moves in, we create a preliminary service plan immediately to ensure safe and consistent care from day one.
Within the first 30 days, this is expanded into a detailed Negotiated Care Plan, which is developed collaboratively with the resident (and family or representative, if applicable). This plan outlines:

The specific care and services provided
Daily routines and preferences
Medication management
Physical, emotional, and social needs

We believe care should always be person-centered, meaning we adapt our approach to fit the resident—not the other way around. Care plans are living documents that are regularly reviewed and updated to reflect any changes in health or preferences.

How do you ensure resident safety 24/7?

At Stillo Embers, we provide personalized, 24/7 care in a small, home-like setting designed to support each resident’s unique needs.
Our services include:
  • Aging & elderly care
  • Memory care for dementia and Alzheimer’s
  • Mental health support with a trauma-informed approach
  • Developmental disabilities support
  • Diabetes-specialized care
Every care plan is thoughtfully tailored to promote safety, dignity, and meaningful daily living—so each resident feels comfortable, supported, and truly at home.

Can you accommodate special diets or medical needs?

Yes, absolutely. We understand that nutrition and medical care are critical to overall health and quality of life, and we are committed to meeting each resident’s individual needs. We accommodate:
  • Special diets (diabetic, low-sodium, heart-healthy, pureed, soft diets, etc.)
  • Food allergies and sensitivities
  • Cultural and religious dietary preferences
  • Caloric and nutritional requirements
For residents with medical needs, we work closely with healthcare providers to ensure proper care, including:
  • Medication management
  • Monitoring chronic conditions
  • Following physician-ordered treatments or care plans
Our staff are trained to recognize and respond to changing health conditions, and we ensure that care is delivered safely, respectfully, and consistently. Our goal is to provide meals and care that are not only safe—but also enjoyable and comforting.

What happens if a resident’s needs change over time?

We understand that a resident’s needs may change, and we are fully prepared to adapt care quickly and appropriately.
If there is any change in a resident’s physical, cognitive, or medical condition, we take immediate steps to:
  • Reassess their needs
  • Update their care plan
  • Adjust staffing or services as needed
We communicate closely with:
  • The resident
  • Family members or representatives
  • Healthcare providers
to ensure everyone is informed and involved in decisions.
Our goal is to support residents in a way that allows them to age in place safely and comfortably whenever possible, while still honoring their dignity and preferences. If additional services or higher levels of care become necessary, we help guide families through the next steps and available options.